more on the missing DVD’s…

Posted June 21, 2008

If you live in Europe (the only place where this happened, allegedly) and received a copy of the book without a DVD, contact eurobkinfo@elsevier.com (European customer service for my publisher) and they’ll take care of you.  If that doesn’t work for some reason, try the main (US) customer service - usbkinfo@elsevier.com .  Sorry for the hassle!

Posted in Home

3 Comments so far

  1. David on June 21st, 2008

    Great - thanks!

  2. Dr.Andreas Takacs on June 22nd, 2008

    Thank You for the e-mail address for the missing
    DVD.Exactly I received my copy from amazon.de english books on 20.6.2008 without DVD.Now,today
    on the 22.6.2008 I wrote an e-mail to eurobkinfo@elsevier.com and I requested them to send me the missing DVD on my address in Switzerland.Let us see what will happen !!!!!
    Sincerely
    Dr.Andreas Takacs

  3. Thomas Vossen on June 24th, 2008

    Hi,

    my copy of the book was delivered without DVD, too. I’ve bought it through amazon.de.
    Unfortunatly, amazon offered only a 10 EUR rebate or returning the book for a complete refund. Elsevier was no help, because they could not send me a replacement DVD. So from my point of view the service of amazon.de and elsevier is … well actually they have nothing coming close to the meaning of the word service.

    Now I’ll have to wait a few weeks and will buy the book through a small local book store.